FAQ

 

 What is your refund policy?

- If you cancel 24 hours or more before tour- 100% refund
- If you cancel within 24 hours of tour but more than 2 hours prior- 50% refund
- If we cancel tour due to weather- 100% refund
- If you do not show up or call before your tour time or cancel within 2 hours- Not eligible for a refund
- No rider may be under the influence of drugs or alcohol at the time of participation in our tour. In such cases, no refunds will be given.
To cancel or reschedule your tour, please call 615-244-0555.

What if there's inclement weather?
If there is a chance for bad weather during your tour time, we will contact your group 1-2 hours before your tour time to discuss options. We do tour in light rain and will provide ponchos to guests in the event of precipitation while touring. We do cancel tours where the radar shows heavy rain, thunder and/or lightening, snow or ice.

If your tour is cancelled, you will receive a full refund or we can discuss rescheduling options with you (pending availability).

Where do we meet you for our tour?
All of our tours start and end at our tour headquarters. The address is 
217 6th Avenue North
Nashville, TN. 37219

What is the minimum age requirement?
12 years old. No exceptions. 

Is there a weight restriction?
Segway, Inc. does suggest riders be between 100-260lbs. However, here at iRide we don't strictly abide by this weight range suggestion. We know that our guests come in all shapes and sizes, and try our best to accommodate all. Because safety is important, we do ask that all riders have good balance and be able to stand for the duration of their tour. Feel free to call us at 615-244-0555 with any questions!

What is the best way to book a tour?
We're very proud of our online booking system, so please start your reservation here.

Do we make stops or breaks?
Yes, we do take periodic breaks to rest and also for picture taking.

Do you provide helmets?
Yes, we provide and require helmets for every person on tour.

What do we need to wear?
We encourage everyone to wear comfortable clothing and comfortable, flat shoes as you'll be on your feet for the duration of the tour. We do allow open-toed shoes. Please dress for the weather! 

Can you take more than 12 people on tour if we have a larger group/corporate group?
Yes, we can accommodate any number of guests. Please call 615-244-0555 for reservations, availability, and tour options. 

Can I bring a camera?
Yes, each Segway has a handlebar bag where you can store small items including your camera.

Do you offer group rates?
Yes. We offer group rates for reservations of 12 or more. Please call 615-244-0555 for reservations and availability.

If we want our group to be by ourselves, can you reserve our own time?
Yes, our private tour rates and options vary. Please call 615-244-0555 for reservations and availability.